Payment Policy

General Billing Policy

We normally invoice for services on the same day the services are performed. Payment is due and expected at the point of billing. 

Accepted Modes of Payment

The modes of payment we accept in our office are : 

1) Cash

2) PayNow/Paylah/Bank Transfer

3) All Major Credit and Debit Cards (American Express, Visa, Mastercard, Diners Club)

4) Medisave (for qualifying procedures for patients with a Medisave account) (find out more)

* We may (on a case by case basis) accept cash payment in major foreign currencies at the prevailing exchange rate as indicated by the XE Personal Currency Assistant. In such cases we charge a 2% levy on the bill amount. 

We do not currently accept :

1) All CHAS (community health assistance scheme) cards

2) payment by NETS, EZLINK, PayPal, Samsung Pay, Apple Pay at this time. 

Deposits

Deposits are required (unless specifically waived) when booking

• an appointment for dental treatment or surgical procedures to be done under IV sedation. This is because we had to make special arrangement to engage an independent, qualified anaesthetist to perform the IV sedation and to monitor the patient's vital signs during the treatment. We will need to pay for the wasted appointment time should patient failed to show up for their appointment or failed to give sufficient notice to allow other patient to fill the slot.
• long procedures requiring 1 hour or more
• procedures requiring pre-treatment preparations on our part (example pre-procedure assessment, preparation of surgical stents, procedures requiring non standard materials/equipment that needs to be specially ordered.) 

**We regret that deposits are generally not refundable.

Treatment Packages

In many situations, treatment requires multiple individual procedures and services (for example, a root canal therapy will invariably require caries removal, x-rays, medication and the core buildup in addition to the root canal treatment itself and ancillary procedures like apexification and crack tracing). In such situations we may (at our own sole discretion) offer a treatment package. 

We normally invoice for a treatment package on the day you sign up for the package. Payment is expected at point of billing (which usually is the day you sign up).

When you sign up for a package the fee is for the whole package. The package fees represents a substantial reduction compared to if the services were to be paid for on an itemized basis. As such, there is no refund for services normally provided you might choose not to use (for example x-rays or medications).